Help centre
Got your ticket? Good. Now the details.
The things people ask us most, and how to reach a person when the answer is not here.
Attendee questions
- Where is my ticket?
- It is emailed to you the moment your order is confirmed. Check your junk folder, then email us — we can resend it.
- Do I need to print it?
- No. Bring it on your phone. We scan the code at the door, and a screenshot works just as well as the email.
- Can I send my ticket to someone else?
- Yes, free of charge. Open your ticket link, choose transfer and enter their name and email. They get a fresh code and yours stops working, so only one of you can use it.
- I bought several tickets. Does everyone need one?
- Each person needs their own code, and they are all in your confirmation. You can arrive together or separately.
- The event was cancelled. What happens?
- You are refunded in full to the way you paid — ticket, fee and tax. We email you when it is done. You do not need to ask.
The fine print, in plain words
- Full FAQ — more answers, for attendees and organizers.
- Refund policy — when and how you get your money back.
- Cancellation & changes — if the event is cancelled, postponed or moved.
- Terms of sale — the agreement for every order.
- Privacy policy and cookie policy.